Service Management Theoretical and Practical Approach Acai Sudirman (Editor) text Bandung Media Sains Indonesia 2022 ind
text
regular print
vi, 211 hlm : Ilus ; 15,5 x 23 cm
Pembahasan: -Service as the new paradigm in retailing -Service research and service theory -Service innovation -Service quality (servqual) -Service value -Service recovery -Service operation and productivity -Service marketing -Internationalizing services business -Measuring company performance and customer satisfaction -Process and product innovation in service business -Supply chain and logistic service -Servitization and manufacturing company Layanan Kantor untuk Perusahaan Tertentu 651.9 651.9 ACA s 978-623-362-515-9 230808 20230808095159 INLIS000000000009171 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)