na INLIS000000000009171 20230808095159 0010-0823000030 ta 230808 g 0 ind 978-623-362-515-9 651.9 651.9 ACA s Acai Sudirman (Editor) Service Management : Theoretical and Practical Approach Bandung : Media Sains Indonesia, 2022 vi, 211 hlm : Ilus ; 15,5 x 23 cm Pembahasan: -Service as the new paradigm in retailing -Service research and service theory -Service innovation -Service quality (servqual) -Service value -Service recovery -Service operation and productivity -Service marketing -Internationalizing services business -Measuring company performance and customer satisfaction -Process and product innovation in service business -Supply chain and logistic service -Servitization and manufacturing company Layanan Kantor untuk Perusahaan Tertentu 11418/AL/P