00584 2200181 4500001002100000005001500021035002000036007000300056008004100059082000800100084001400108100003000122245005300152260003600205520012900241990001600370990001600386INLIS00000000000089220180423021710 a0010-0418000854ta180423 g 0 eng  a421 a421 STE e0 aStewart & Lanham & Zimmer1 aEnglish for Business 2 : Effective Letter Writin asingapore :bGreat Media,c2003 aThe framework of effective communication Hallmarks of effective communication the psychology of effective business writing a01841/SAL/P a01842/SAL/P