na INLIS000000000002709 20180720065602 0010-0718000435 ta 180720 g 0 eng 978-1-259-01065-1 658.401 658.401 JAM s James A Fitzsimmons Serivice Management 8ed ed.8 New York : McGraw-Hill, 2014 524hlm : Ilus ; 21x28 cm Management 06537/SAL/P 06538/SAL/P 06539/SAL/P 06540/SAL/P 06541/SAL/P 06542/SAL/P