00656     2200265   4500001002100000005001500021035002000036007000300056008004100059020002200100082001200122084001800134100002400152245002800176250000900204260003500213300003100248650001500279990001600294990001600310990001600326990001600342990001600358990001600374INLIS00000000000270920180720065602  a0010-0718000435ta180720                g          0 eng    a978-1-259-01065-1  a658.401  a658.401 JAM s0 aJames A Fitzsimmons1 aSerivice Management 8ed  aed.8  aNew York :bMcGraw-Hill,c2014  a524hlm :bIlus ;c21x28 cm  aManagement  a06537/SAL/P  a06538/SAL/P  a06539/SAL/P  a06540/SAL/P  a06541/SAL/P  a06542/SAL/P