00679     2200217   4500001002100000005001500021035002000036007000300056008004100059020001800100082001200118084001800130100001900148245004000167250001100207260003000218300003100248650002200279520014400301990001600445INLIS00000000000225620180629105303  a0010-0618000127ta180629                g          0 ind    a979-533-600-2  a658.401  a658.401 FAN p0 aFandy Tjiptono1 aPrisip-Prisip Total Qualiti Service  aEd. II  aYogyakarta :bAndi,c2002  a175hlm :bIlus ;c16X23 cm  aManajemen kontrol  aBuku ini membahas secara gamblang
prinsip-prinsip poko total Quality service yang menekankan unsur
fokus pada pelanggan ( Customer fokus)  a04888/SAL/H