<?xml version="1.0"?>

 <rdf:Description xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:title>Prisip-Prisip Total Qualiti Service</dc:title>
  <dc:creator>
   Fandy Tjiptono
  </dc:creator>
  <dc:type>text</dc:type>
  <dc:publisher>Yogyakarta : Andi,</dc:publisher>
  <dc:date>2002</dc:date>
  <dc:language>ind</dc:language>
  <dc:description>Buku ini membahas secara gamblang&#13;
prinsip-prinsip poko total Quality service yang menekankan unsur&#13;
fokus pada pelanggan ( Customer fokus)</dc:description>
  <dc:subject>Manajemen kontrol</dc:subject>
  <dc:identifier>URN:ISBN:979-533-600-2</dc:identifier>
</rdf:Description>