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  <oai_dc:dc>
    <dc:title xmlns:dc="http://purl.org/dc/elements/1.1/">Total Quality Management</dc:title>
    <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">
   Vincent Gaspersz
  </dc:creator>
    <dc:type xmlns:dc="http://purl.org/dc/elements/1.1/">text</dc:type>
    <dc:publisher xmlns:dc="http://purl.org/dc/elements/1.1/">Jakarta : PT Elex Media Komputindo,</dc:publisher>
    <dc:date xmlns:dc="http://purl.org/dc/elements/1.1/">2001</dc:date>
    <dc:language xmlns:dc="http://purl.org/dc/elements/1.1/">ind</dc:language>
    <dc:description xmlns:dc="http://purl.org/dc/elements/1.1/">Konsep kualitas&#13;
mekanisme untuk memahami pelanggan</dc:description>
    <dc:description xmlns:dc="http://purl.org/dc/elements/1.1/">Konsep kualitas&#13;
mekanisme untuk memahami pelanggan</dc:description>
    <dc:subject xmlns:dc="http://purl.org/dc/elements/1.1/">Manajemen kontrol</dc:subject>
    <dc:identifier xmlns:dc="http://purl.org/dc/elements/1.1/">URN:ISBN:979-686-344-8</dc:identifier>
  </oai_dc:dc>
</oai_dc:dcCollection>